Refund policy
We have a 30-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@fabricgarden.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@fabricgarden.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on subscriptions, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations Policy
We get that things happen and that you may need to cancel!
Cancellations Policy
We get that things happen and that you may need to cancel!
Fabric Garden Workshops
Unfortunately, if we do not get notice within 7 days (or you fail to turn up for the class) you will forfeit the entire class fee! This is because we still have to pay our teachers and are unlikely to be able to fill your space at short notice.
Interstate Teachers
For special-guest workshops (i.e. a visiting tutor from interstate or overseas):
- A $50 non-refundable deposit applies to all bookings for guest workshops.
- Note that their tuition fees and flights are paid upfront
- No refunds will be possible if you give us less than 2 weeks' notice before the class
- You can transfer your class to a friend if you are unable to attend - but please let us know beforehand
- If you are unable to attend on the day, we are unable to refund your class payment
- Where we agree to cancel a class, we will issue you a store credit (for the amount of the course less any deposit) in the form of a gift voucher which you can redeem instore or online for another class or product.
If the shop needs to cancel or reschedule a workshop, we will notify you and attempt to reschedule or find another teacher. We will do our utmost to give you more than 24 hours notice of any cancellations. If you prefer not to reschedule a workshop we have cancelled/postponed, we will happily refund you the entire class fee.